DGCOS Member

Double Glazing & Conservatory Ombudsman Scheme

When you have new Double Glazing Windows or a beautiful Conservatory or Orangery designed and installed by Planet South Lakes, you can be assured that your investment is safe thanks to our extensive 10 year guarantee, the insurance backed guarantee, and now, to further protect you at all stages of your purchase, Planet South Lakes has become an accredited member of DGCOS - the Double Glazing and Conservatory Ombudsman Scheme.

Benefits of using a DGCOS Accredited Installer

Consumers using Accredited Members of DGCOS have the advantage of the following benefits:

• A comprehensively vetted Installer.
• Deposit Protection Insurance to safeguard any deposits you may pay (up to 25% of the contract price maximum cover £50,000).
• A Comprehensive Written Guarantee on the quality of workmanship.
• An Insurance Backed Guarantee to protect the original guarantee in the event of the installer ceasing to trade.
• Free inspections of disputed installations when necessary during the mediation and/or arbitration process.
• Free Conciliation, Mediation, and Arbitration Procedures to deal with any disputes that may arise between consumers and members.
• Access to the DGCOS Compensation Fund to honour any awards made by The Ombudsman.

Consumers therefore have a very high level of protection in place and can be secure in the knowledge that they are using an installer that DGCOS is satisfied has a proper level of competence and adequate administration procedures.

For further information about DGCOS - freephone 0800 612 2255 or contact us online today!