Planet Customer Promise
| We believe when you deal with Planet South Lakes you are not simply talking to just another double glazing company. That’s because we strive to be the best at what we do. From the day we started our business we knew the only way to grow and succeed was to treat the customer as the most important person we must satisfy. You’ve probably heard this sort of claim made by lots of companies, who then proceed to let you down. To make sure we’re never accused of this, Planet South lakes develops and trains its people and we structure our systems so that excellence is built into everything we do. From the very first contact you have with Planet South Lakes you’ll be dealing with people who will treat you honestly, fairly and with courtesy. We will supply and fit superb products that will do what you expect of them and which are covered by comprehensive guarantees. We are committed to developing, manufacturing and installing quality products and offering our customers great value and outstanding service. Setting the standardsPlanet South Lakes is committed to the continual improvement of all our products and services. We are proud of the consistently high quality standards achieved by our manufacturing plant in Yorkshire, one of the most modern in the PVC industry in the UK. Planet South Lakes is also a FENSA registered installation company.PlanningBefore any construction work begins it is important that we check with your local planning department as to whether your conservatory will require planning permission or building regulations.At Planet South Lakes we have an in house planning department which assesses each conservatory order and should your property require planning permission we can deal with the whole process for you feeding back any information as soon as we receive it. The SurveyEvery order requires a site survey to take technical measurements and to check the site for any potential and visible components.Our surveyor will go through every detail of your contract to ensure everything you need and expect is clearly written down before the survey is passed to production for processing. The GroundworkWith planning in place your conservatory base work will be scheduled.The builders will remain on site, unless the weather proves unsuitable, until the base is prepared and ready for the erection of the frames and roof. Your base will be quality checked before the frames arrive on site and if we are installing your electrics a first fix (i.e. lying first wires and back boxes) will be carried out. The InstallationOn the agreed date, once the base has had time to cure, our conservatory installers will put up the framework.Doors and windows will be erected then the roof will be constructed and fitted. All the products will then be glazed and trimmed. Again the work will be quality checked and a note of any unavoidable ‘snagging’ will be made and subsequently attended to. The Finishing TouchesAt this point there may be other trades involved such as electricians, plasterers, and floor layers. The relevant tradesmen will already have been scheduled to visit your property in order to complete the installation promptly.From then on the conservatory is yours to enjoy and we are confident it will bring you and your family many years of pleasure. |
