We (Planet South Lakes) are committed to protecting your privacy during your visits to the Planet website and recognise our responsibility to keep the information you provide to us confidential at all times.
We protect your personal information on the Internet to an equivalent high standard to that you experience through any other channels through which we may interact with you, such as our showrooms, showsites, home visits or on the telephone.
Your Information On-line
1. Cookies
A 'cookie' is information that a website stores on your computer so that it can remember something about you at a later time. Cookies are commonly used on the Internet and do not harm your system.
The cookies used on the Planet website do not include any information that others could read and understand about you, such as your name or contact details.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. This practice is strictly adhered to. We know that people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile. You may set your web browser (Microsoft Internet Explorer or Netscape Navigator) to notify you of cookie placement requests or decline cookies completely. You can delete the files that contain cookies - those files are stored as part of your Internet browser.
2. Enquiry Information
When you apply for a product or service on the Planet website, you will be asked for personal information that is needed to process your application.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• Our representatives may follow up, either by e-mail, phone or mail, as part of our customer care procedures.
• We may periodically send promotional information about new products, special offers or other information which we think you may find interesting using the contact details you provided by requesting information from us.
For your protection we will also: Not hold more information about you than is required for the purposes for which it is being processed. Take reasonable endeavours to ensure that any information about you is accurate and kept up to date. Not keep your information for longer that is necessary or as required by law. Process your information in accordance with your rights under the Data Protection Act 1998.
Other Websites
We do not have any control over the websites of any other company outside the Planet Group. So if you click on a link on our site that takes you to another website we cannot be held responsible for your privacy when you are on that website.
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