Home Blog Do You Know That Planet Has A 98% Customer Recommendation Rate?

Do You Know That Planet Has A 98% Customer Recommendation Rate?


We are eternally grateful to our customers for all of the support they have given us over the years, particularly during this very peculiar 2020. 

Replacement Tiled Roof Conservatory

Without this support, it would have been impossible for Planet to become Cumbria’s No.1 home improvement company for Conservatories, Orangeries, Windows & Replacement UPVC Doors.

It’s no exaggeration to say that barely a day goes by when we don’t get a letter, email or telephone call from a customer informing us of how over the moon they are with the service they have received from our team. 

Just the other day, we had a recent customer, Maureen Baxter, get in touch to tell us how pleased she was with what we did for her. This is what she had to say: 

“Had all my windows and doors replaced by Planet, and also a conservatory. The workmanship was good and the product was reliable. I may also need French doors.”

Thank you, Maureen, for your kind words. We are delighted as you are! 

We won’t deny that some of the correspondence we get may also suggest room for improvement, and we can assure you that we take note of every word as we are always looking to get better. 

Though our customer recommendation rate currently stands at an impressive 98%, we want to get it higher. 

Our long-term ambition is to have every single Planet customer tell a friend or relative that they would recommend they use our business for all their home improvement needs.

We’re sure at some point someone you know has advised you to use a certain company or product, and in all likelihood, you’ve listened to them as you trust their opinion. This shows you how much of an influence a customer referral can have. 

See what you make of Planet and book an appointment for a chat with our team. You won’t go away disappointed. 


Read what's going on at Planet

3 Of The Finest Ways Of Improving Your Home In Winter

We’ve become more familiar with our homes this year than ever before, and with Christmas set to be very different this time around, we’ll be…

Read more

How To Step Up Your Home Security This Winter

Now that it’s getting dark outside much earlier, burglary rates start to increase and there’s a much greater chance of your home coming under threat. …

Read more

Do You Need To Improve Your Home’s Energy Efficiency?

You shouldn’t have needed to put your heating on much recently, if it at all, because it’s been warm enough. If you have needed to…

Read more
Get a quote now! Virtual Appointment Finance Calculator

2020 All content © Planet South Lakes Limited.

*Credit is subject to application and affordability. Terms and conditions apply. Minimum loan value £1,000. Authorised and regulated by the Financial Conduct Authority. Kendal Trade Frames Ltd (Registered Company No. 4384661) act a credit broker and is authorised and regulated by the Financial Conduct Authority. Credit provided by Hitachi Personal Finance, a trading style of Hitachi Capital (UK) PLC, authorised and regulated by the Financial Conduct Authority (Register no. 704348).