We take any complaints and concerns that we receive very seriously and aim to resolve them efficiently and speedily, the sooner you bring any concerns to our attention the sooner we will resolve them.
Planet will always comply fully with the terms and conditions of our contractual agreement and guarantee as we appreciate and value all our customers.
On receipt of your complaint, whether received by telephone, letter, email or fax, it will be investigated by our Customer Services Department and allocated to the most appropriate department/ person to address and resolve the issue.
The complaints handling procedure:
Our contact number is 01539 738989 and is available to take your calls from 10am to 4pm weekdays.
We feel that keeping our customers informed is vital we will do this through each stage of the rectification process.
Planet South Lakes
Unit 31, Dockray Hall Estate
Tel: 01539 738989
Fax: 01539 736891
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*Credit is subject to application and affordability. Terms and conditions apply. Minimum loan value £1,000. Authorised and regulated by the Financial Conduct Authority. Kendal Trade Frames Ltd (Registered Company No. 4384661) act a credit broker and is authorised and regulated by the Financial Conduct Authority. Credit provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital(UK) PLC, authorised and regulated by the Financial Conduct Authority (Register no. 704348).