FREQUENTLY ASKED QUESTIONS

If you have any questions about doors, there’s a strong chance that you will find the answer you’re looking for in our FAQs.
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Are all composite doors the same?

We can understand why you may think that, as many of them look very similar, but that isn’t the case. 44mm is the typical depth of a standard composite door, which will often have a foam filling. A very lightweight product, your standard composite door also generally has a GRP colour skin (commonly known as fibreglass).

There can be a difference in cost between the various types of composite door on the market – speak to one of our advisors for more information.

Composite Door
Is it possible to have a different coloured finish on the inside and outside?

This shouldn’t be a problem and it’s an option that many customers request when they find themselves torn between two colours. As an example, you could have a red finish externally and a white colour on the internal side of the frame, a pairing that works really well. Many other dual-colour contrasts are also tried-and-tested.

Internal White Composite Door

MORE COMMON QUESTIONS

Our advisors are here to help you in any way they can. So, if you have any questions, you only need to ask. Here are some common questions they get.

How many keys will I get?

Every door sold at Planet comes with 3 keys as standard. If you need an additional number of keys, just let us know when you’re ordering the door. We can also cut more keys at a later date.

Can I have the same key for two separate doors? (Suited)

We can get that organised for you, no problem. Inform the advisor when you’re in the middle of ordering your new door and they will ensure you receive a suited key.

Can you tell me what Secured by Design is about?

Secured by Design is a security initiative that has the full approval of the Police and is geared towards making buildings and their immediate surrounding safer places for people to be in.

The Police Preferred Specification – SBD’s product-based accreditation scheme – is the formally recognised standard for products that can minimise acts of crime. It includes products like domestic windows and doors and their many components e.g. locks and hinges.

Conservatory Outlet, our sister manufacturing company, happens to be an accredited member of Secured by Design, meaning that much of our product line complies with the standard. Let the team at Planet know if security is something you are keen to tackle head-on.

What is a 3-star rated door barrel?

A 3-star rated door barrel is the most secure door cylinder that you can buy, as it has proved in numerous stringent tests. This door cylinder has unique snap-secure technology and also a lockdown mode, as do all our door cylinders, stopping it from being damaged or broken.

Can you fold a French door completely back?

You can do it if it has an egress hinge. This will give you the ability to fully fold the doors back and really capitalise on any view you have.

Should I buy sliding patio doors or bi-folding doors?

There’s no right or wrong decision as it all comes down to personal taste and what kind of opening you would prefer. A bi-folding door can completely fold at one end, so this may appeal more if you want a totally unrestricted garden opening. A sliding patio door is more about the view, with it having very slender frames and a high volume of glass. You can always test out the two products in our showroom and use the experience of any advisor to help you decide.

Can I help pay for my windows and doors with finance?

Yes, you can certainly do that as Planet has a range of affordable and convenient finance packages (subject to application & status). Making an application for finance is simple enough and you won’t be kept waiting long to hear if it has been accepted. You can either sort out the application at your home with a member of the Planet team or complete it in our showroom.

What do I do once finance is approved?

When you arrange finance yourself, just get in touch with as soon as you receive confirmation of its acceptance. If the finance is arranged directly with Planet, the finance company will be in contact with us both to let us know.

Why might I be refused finance?

It could be for any number of reasons, one being if you have moved several times in recent years. In this scenario, Planet will do whatever it can to help. It may be worth trying a different finance provider, especially if you have used someone in the past who already knows you.

How long will it take to receive approval for finance?

You could get an almost instant ‘yes’ from the finance company or you may have to wait a few days to find out. If there is any delay, it isn’t something you should worry about and could be down to one of many reasons.

PLANET OFFERS SOMETHING DIFFERENT.

Planet is a company that you can trust and that always lives up to the promises it makes. Let’s make you our next happy customer.

HONESTY

Our consultants are always open and honest so that you know from the very beginning exactly what you will be getting. The price we quote, is the price you will pay, with fantastic deals to be found across our range.

VALUE FOR MONEY

Planet’s longevity in the home improvement industry can be put down to our high customer service standards, affordable pricing, and exceptional products. These products are manufactured with a combination of technology and manual craftsmanship.

10 YEAR GUARANTEE

Any product bought from Planet comes with a comprehensive 10-year guarantee. This guarantee acts as a cover for all moving and non-moving parts and goes to show the amount of confidence that we have in the quality of our products.

PRICE PROMISE

We are constantly assessing the market to check that our products are as competitively priced as they can be. You can rely on our price promise should you get a cheaper quote for an equivalent quality product elsewhere. Inform us within 14 days, and we’ll happily refund the difference.

OUR FINANCE CALCULATOR

See how affordable your home improvement can be with our Finance Calculator.
  • SPREAD THE COST MONTHLY Buy now choose to spread the cost over 5, 10 or 14 years...
  • BUY NOW PAY LATER Buy now and pay nothing for 9 months...
£
60 monthly payments
Deposit
£
Representative APR
11.9%
120 monthly payments
Deposit
£
Representative APR
11.9%
168 monthly payments
Deposit
£
Representative APR
11.9%
This finance option allows you the convenience and flexibility of spreading the cost of your home improvements over 60, 120 or 168 months*. You must make the minimum repayment each month. However you can also make additional payments and therefore control the length of the loan and the amount of interest you would pay. No security is required on these loans. These calculators are for illustrative purposes only and do not constitute a credit quotation. *168 months finance only available for orders over £7,500.

Representative Example

Cash Price
£10,000.00
Deposit
£500.00
Total Amount of Credit
£9,500.00
Duration of Agreement
60 Months
Rate of Interest
11.9% p.a. fixed
Representative APR
11.9% APR
60 Monthly Payments
£207.94
Total Amount Payable
£12,976.40
£
Deposit
£
Pay within 9 months + £29 exit fee
£
Want to pay in monthly instalments after 12 months rather than one-off payment? Consider this option.
120 monthly payments
Deposit
£
Representative APR over 10 years
13.9%
Pay us a small deposit when you order, and as long as you pay the outstanding balance in full before 9 months has elapsed plus a £29 exit fee, no interest will be charged. If, after 9 months, this is not convenient, you can pay in 120 monthly installments at 13.9% APR Representative. *Deferred for 9 months from the date of completion – £29 exit fee applies if the loan is repaid in full during the deferral period and NO INTEREST will be paid. For legal reasons the Representative Example shows interest IF the outstanding balance is NOT paid before the 9 months has elapsed. No security is required on this loan. These calculators are for illustrative purposes only and do not constitute a credit quotation.

Representative Example

Cash Price
£10,000.00
Deposit
£500.00
Total Amount of Credit
£9,500.00
Defer By
9 Months
Duration of Agreement
129 Months*
Rate of Interest
13.9% p.a. fixed
Representative APR
13.9% APR
120 Monthly Payments
£155.19
Total Amount Payable
£19,122.80

REQUEST YOUR FREE DOOR QUOTE

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Want to speak with an Advisor? Give us a call on 0800 61 222 55

Our friendly team will be pleased to help with any questions you may have.

VISIT OUR KENDAL SHOWROOM

You’re assured of a very warm welcome when you call into our Kendal showroom to view our fabulous products, with several experienced sales consultants ready and waiting to give you a helping hand.

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