If you’re not completely happy with our service we’d like to hear about it, that way we can put it right.
We do everything we can to make sure our customers get the best products and the best service possible, however, sometimes we may not get things right first time.
We want to:
Make it easy for you to tell us what went wrong
Give your complaint the attention it deserves
Resolve your complaint fairly and without delay
Make sure you are happy with how your complaint was handled.
How to make a complaint
If you do wish to get in touch with us regarding a complaint, then it’s totally up to you how you do it. We make provision to capture complaints no matter how they might arrive. Below is further information regarding how to get in touch should you wish to make a complaint.
Kendal Showroom Planet South Lakes
Unit 31, Dockray Hall Estate
Complaints Department Planet South Lakes
Unit 31, Dockray Hall Estate
Tel: 01539 738989
Fax: 01539 736891
Complaints can also be submitted using our online form which appears at the bottom of this page.
How long will it take?
We will aim to resolve your complaint straight away but if we can’t, we will contact you within 5 business days to tell you:
Why we have not resolved your complaint
Who is dealing with your complaint
When we will contact you again.
We will usually resolve your complaint quickly but if it’s complex it may take longer. We will keep you informed on a regular basis but if you need an update please call us on the number above and ask to speak to the person dealing with your complaint.
YOU CAN MAKE A COMPLAINT USING THIS FORM
Simply complete the form below. Please ensure you supply all the details of your complaint so we can take action as soon as possible.
Speak to our Customer Services Team on 0800 61 222 55.
Our friendly team will be pleased to help with any questions you may have.
*Credit is subject to application and affordability. Terms and conditions apply. Minimum loan value £1,000. Authorised and regulated by the Financial Conduct Authority. Kendal Trade Frames Ltd (Registered Company No.4384661) act a credit broker and is authorised and regulated by the Financial Conduct Authority. Credit provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital(UK) PLC, authorised and regulated by the Financial Conduct Authority (Register no. 704348).
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