FREQUENTLY ASKED QUESTIONS

It’s totally understandable if you have lots of questions about our living spaces. Some of them may well be answered below.
Can you tell me the difference between a conservatory, orangery, and an extension?

We’re asked this question a lot and the honest is that the lines are now so blurred that these products don’t really need to be labelled in this way.

However, we can tell you that a conservatory will traditionally have lots of glass, including a glass roof, glass walls etc. giving you a fantastic view from anywhere within the space. There has been one major development though, in the shape of the tiled roof conservatory, which can also encompass dwarf walls for extra insulation. We can also provide various forms of solar control glazing to help with temperature regulation.

Your typical orangery consists of brick or aluminium pillars, which are great for both privacy and comfort and add a luxurious feel. It will also often have a pelmet around the roof, with this feature also helping to insulate the room. As for its roof, it can be anything from a glass lantern or solid tiled roof – you can even have something in between the two if you want.

Modern Orangery

Home extensions are good for when you want a retrospective add-on that very much looks like an original part of a building. The modern home extension usually has a high volume of brickwork and a solid tiled roof of some kind. You can have a hybrid roof, one that features full length glass panels and / or Velux windows if you want an extra surge of light and ventilation. A customer will favour a home extension if it’s a space for all seasons that they wish to own the most.

Does it really matter what you call them? No! Just let Planet customise a living space specifically for your property.

Tiled Roof Orangery Extension Internal Detail
Should I purchase a glass or tiled roof?

This would be based on how the room will be used, where it will be fitted at your house and what you are prepared to pay. You don’t have to worry about overheating occurring as solar control glazing is so advanced now and will keep excess heat out. This glazing will stop the weather from ever interfering with your enjoyment of the space.

To get an extension that you can always rely on for use, whatever the weather’s doing outside, it would be worth having a solid tiled roof fitted, a product that can also include full length glass panels or Velux windows. This will give you a mix of a solid and glass roof.

Talk it all through with a Planet advisor who will point you in the right direction.

Tiled Roof Conservatory

MORE COMMON QUESTIONS

Our advisors will be professional and helpful in your dealings with them. Here are some questions that they often get from our customers.

Will I experience any temperature-related issues?

Our first intention when we develop our living space products is to ensure they’re fit for constant use. Nobody wants to be landed with a conservatory that gets unbearably hot in the summer, as typically happens with old polycarbonate roofs. Solar control glazing can make all the difference, and if you have a serious concern about thermal comfort, a solid tiled roof will be the best option.

Do you manufacture your own roofs?

Planet Windows is a long-standing member of the Conservatory Outlet Network and its sister company, Conservatory Outlet, is one of the country’s leading manufacturers of roofing products. These roofing systems are built in their state-of-the-art manufacturing facility, located in Wakefield, West Yorkshire.

The close relationship that we have with our manufacturer allows us to continuously monitor our supply chain and check that product standards are consistently maintained.

Can I choose different roof tiles to match my home?

That is fine. Planet has a wide selection of shingle and slate roof tile options available. At your request, we can easily match the tiles to the tiles on the roof of your property. We also have multiple flat roof membranes available. More details can be obtained from a Planet advisor.

I’ve heard about energy rated windows, but what are ‘A’ rated windows?

A-rated windows are the most energy efficient windows that you can currently buy in the UK, as defined by the BFRC Rating Scheme. This system rates the energy efficiency levels of replacement windows in this way so that people can recognise their energy efficient qualities and whether they comply with Building Regulations.

The traffic-light system used for Window Energy Ratings is very similar to the system used to determine the energy ratings of White Goods e.g., washing machines, freezers, and fridges. Knowing the energy rating of a set of replacement windows helps you to make more informed choices.

What is solar control glazing?

Solar control glazing has a special coating and the role of it is to stop heat from escaping and prevent excess heat from entering a room. The glass can be tinted in various ways. How it’s tinted will depend on what you’re looking to achieve, whether it’s a certain amount of light transmission or heat retention. A Planet advisor can assist with this.

Is it possible to match to my existing bricks?

You can leave it to the team at Planet to find the closest possible matching brick for your property before we get on with the business of designing and installing your living space. We do advise though that there can be weathering and manufacturing differences between existing and new bricks. If the closest match we find isn’t what you want, the brickwork can be tinted to suit, but this will require an additional charge.

Will Building Regulations Approval be necessary?

You will generally need Building Regulations Approval to extend a property, but some classes of extension will not need it. The position will be clarified by one of Planet’s surveyors, who will be very experienced in dealing with planning permission and building regulations. In the event of Building Regulations Approval needing to be organised, Planet will take care of it on your behalf.

Do I need planning permission?

When your extension falls under Permitted Development Rights, you do not have to apply for planning permission, so long as these conditions are satisfied:

  • The ground area covered by the extension and any other buildings within the boundary of the property, excluding the original house, is not more than half the total area of the property.
  • Any part of the extension is not higher than the highest part of the roof of the existing house.
  • The eaves of the extension are not higher than the eaves of the existing house.
  • Any part of the extension does not extend beyond any wall facing a road if it forms the principal or side elevation of the original house.
  • The eaves are no more than 3 metres in height if any part of the extension is within 2 metres of the property boundary.
  • The materials used in exterior work, except in the case of a conservatory, are of similar appearance to the existing house.
  • An upper floor window on a side elevation within 15 metres of a boundary with another house is obscure glazed; and is non – opening unless the parts which can be opened are more than 1.7 metres above the floor of the room in which the window is installed.
  • A side extension does not exceed 4 metres in height or be wider than half the width of the original house.
  • In a single storey extension
    • the extension does not extend beyond the rear wall of the original house by more than 4 metres for a detached house or 3 metres for any other type of house;
    • the height of the extension does not exceed 4 metres;
    • no part of the extension is within 3.5 metres of any property boundary with a road opposite the rear wall of the house.
  • In an extension with more than one storey
    • the extension does not extend beyond the rear wall of the original house by more than 3 metres;
    • no part of the extension is within 7 metres of the property boundary opposite the rear wall of the house;
    • the roof pitch of the enlargement is as far as practicable the same as that of the original house.
  • If you live in a house within a conservation area, World Heritage Site, area of outstanding natural beauty or National Park-
    • no part of the exterior of the house is clad with stone, artificial stone, pebbledash, render, timber, plastic or tiles;
    • the extension is not more than 1 storey or 4 metres in height;
    • no part of the extension extends beyond a principal or side elevation of the original house

How long does it take to install a living space?

We wouldn’t like to speculate until we know whether an application for planning permission needs to be submitted and how detailed the project is. Get a copy of our ‘What happens next’ for more information about installation timescales.

What is a test dig?

A test dig will be performed so that we can determine if the local ground conditions are sufficient for a traditional concrete base and foundation. If the ground is unsuitable, we will come up with an alternative foundation proposal, such as a specialist pile foundation or concrete raft.

What is a cavity tray?

A cavity tray is a series of high-level damp-proof courses that bridge a wall cavity to direct moisture to the external face of a wall where the extension roof joins the house wall. What a cavity tray does is stop any moisture that penetrates the outer wall of the extension from appearing inside the extension.

Do you offer finance to help me pay for for my new living space?

Yes. To make life easy for you, Planet can arrange a variety of affordable and convenient easy payment finance options (subject to application & status). Applying for finance is simple and we promise you a quick decision. Everything can be sorted out with you in the comfort of your home or at your local Planet Showroom, so you can enjoy whatever you’ve set your heart on right away.

What do we need to do when our finance is approved?

If you’re arranging your own finance, you’ll need to call us as soon as you get the go ahead. If you’re taking up one of our offers, the company will tell us both directly, so there’s no need to call as we will get in touch with you.

What happens if finance is refused?

Finance companies can turn down people for lots of reasons, for example if you’ve moved several times over the past few years. In these circumstances, we always do our best to help and sometimes it’s worth trying another provider, especially if they know you.

I’ve applied for finance with Planet. How long will approval take?

Sometimes our finance company will say ‘yes’ almost immediately and on other occasions it may take them a few days. This short delay can be for any number of reasons and you should not be unduly concerned.

OUR FINANCE CALCULATOR

See how affordable your home improvement can be with our Finance Calculator.
  • SPREAD THE COST MONTHLY Buy now choose to spread the cost over 5, 10 or 14 years...
  • BUY NOW PAY LATER Buy now and pay nothing for 9 months...
£
60 monthly payments
Deposit
£
Representative APR
11.9%
120 monthly payments
Deposit
£
Representative APR
11.9%
168 monthly payments
Deposit
£
Representative APR
11.9%
This finance option allows you the convenience and flexibility of spreading the cost of your home improvements over 60, 120 or 168 months*. You must make the minimum repayment each month. However you can also make additional payments and therefore control the length of the loan and the amount of interest you would pay. No security is required on these loans. These calculators are for illustrative purposes only and do not constitute a credit quotation. *168 months finance only available for orders over £7,500.

Representative Example

Cash Price
£10,000.00
Deposit
£500.00
Total Amount of Credit
£9,500.00
Duration of Agreement
60 Months
Rate of Interest
11.9% p.a. fixed
Representative APR
11.9% APR
60 Monthly Payments
£207.94
Total Amount Payable
£12,976.40
£
Deposit
£
Pay within 9 months + £29 exit fee
£
Want to pay in monthly instalments after 12 months rather than one-off payment? Consider this option.
120 monthly payments
Deposit
£
Representative APR over 10 years
13.9%
Pay us a small deposit when you order, and as long as you pay the outstanding balance in full before 9 months has elapsed plus a £29 exit fee, no interest will be charged. If, after 9 months, this is not convenient, you can pay in 120 monthly installments at 13.9% APR Representative. *Deferred for 9 months from the date of completion – £29 exit fee applies if the loan is repaid in full during the deferral period and NO INTEREST will be paid. For legal reasons the Representative Example shows interest IF the outstanding balance is NOT paid before the 9 months has elapsed. No security is required on this loan. These calculators are for illustrative purposes only and do not constitute a credit quotation.

Representative Example

Cash Price
£10,000.00
Deposit
£500.00
Total Amount of Credit
£9,500.00
Defer By
9 Months
Duration of Agreement
129 Months*
Rate of Interest
13.9% p.a. fixed
Representative APR
13.9% APR
120 Monthly Payments
£155.19
Total Amount Payable
£19,122.80

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